Accessibility Statement

Last reviewed 2026-08-25

Our commitment

FirmCert is committed to ensuring digital accessibility for people with disabilities. We are continuously improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. FirmCert is working toward WCAG 2.1 Level AA conformance across the customer-facing surface. We have not yet completed a formal audit, so we cannot claim a specific conformance level at this time.

Compatibility

The site is built with standards-based HTML and WAI-ARIA, so it is designed to work with modern browsers and standards-compliant assistive technologies (screen readers, keyboard-only navigation, OS-level zoom, high-contrast modes). We have not formally tested specific browser / assistive-technology combinations. If you encounter a barrier with your configuration, please tell us — see Feedback below.

Limitations and alternatives

• Translated documents (DOCX and PDF). The translated deliverables you download are generated documents, not web pages. Their accessibility characteristics depend on the document viewer and on how the original source document was structured. If you need a translation delivered in an alternative accessible format, email us before purchase and we will work with you.
• Third-party embeds. We use third-party components for payment (Stripe) and related functions. We do not control the accessibility characteristics of these components, though we choose established commercial vendors that publish their own accessibility statements.

Feedback

We welcome your feedback on the accessibility of FirmCert. If you hit a barrier — content you can't read with a screen reader, a form you can't complete with keyboard, missing alt text, low color contrast, anything — please email [email protected] with the URL of the page you were on and a description of what went wrong. We aim to respond within one business day.

Formal complaints

If you are not satisfied with our response to an accessibility concern, you may file a formal complaint with the U.S. Department of Justice under the Americans with Disabilities Act (ADA). Information about the ADA complaint process is available at ada.gov/file-a-complaint.